A client may file a grievance when they feel they have been treated unjustly by CAM.
The client should discuss their grievance with whomever the grievance is against and work to resolve the grievance informally between the parties involved.
If a resolution cannot be reached, then the client can complete a Client Grievance Form and submit it to the CAM Manager.
Southwest Counseling Solutions
1600 Porter Street
Detroit, MI 48216
If the client needs help completing the form, they should ask their shelter case manager or CAM staff for assistance.
The CAM Manager will contact the client no later than ten (10) business days after receiving a grievance.
If the consumer is not satisfied with the response to the grievance, the consumer may file a grievance with the Detroit CoC.